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Showing posts with label Tech Support. Show all posts
Showing posts with label Tech Support. Show all posts

Wednesday, July 8, 2009

How Can I Login to the Islamic Healing Course Forum?

I was trying to get into the site that you set up for us where we can email each other, and if I remember correct you asked if we had all read the Cannon of Medicine. Some of the members have their photos up. I've tried to get into several times, and it's so strange because I was looking at it just a few days ago. I was just going to write that I have read almost half of the cannon. - A

Dear A,
I have just sent you a new invite. If any other students need a new invite please tell me! You can access this student forum via your class page.

Blessings & Health,
Karima

Note to students : Remember to use the tech support form at www.TheAvicennaInstitute.com to submit any tech support questions. This question took two e-mails and one day to answer because I had to write back and ask for more information about the original link she provided. This delayed the response to her by one day since she lives overseas. By using the tech support form she would have had an answer within two hours instead of one day.


Monday, June 15, 2009

Password Problems?

Dear Students,

The system I am using to password protect my pages has changed and made itself more secure and added features. I tested it myself to make sure it still works. It still functions the same. However, now, when you enter your username and password it will bring up another screen that asks for it again. Other pages only have a button with "login" now and no username and password blank until you have clicked the login button.

You will use the SAME username and password as you have always been using. You can find this in the following three places:

1. Your welcome letter
2. The FILES section of your group

If you are having any trouble with the new system please tell me.

Blessings & Health,
Kristie Karima Burns, MH, ND

Tuesday, December 23, 2008

TECH SUPPORT: Page Numbers for IHC

Dear Students,

Thank you to Mujahid for pointing out that Unit One, that has been re-formatted is still missing page numbers! I corrected the file today. A glitch happened where the page numbers had been removed because when I went into the file to correct it everything was actually "out of alignment" by one or two lines, indicating something was missing from each page.

This has now been corrected and re-posted to the site.

Additionally, I have changed the site a bit more to reflect the units that are re-formatted and the units that are not. When a unit is re-formatted it will be added put in the column under "updated". This way you will know at a glace which units have been finished and which have not.

Thank you for your patience in this matter. This course was originally distributed as individual files and everyone in the courses received the files via e-mail. With the new delivery options I now have for the course E-books are now possible but it does take some time to re-format the individual files into the e-books. If anyone is working on an individual file or particular quiz it is quite easy for me to send you an individual file.

Although I have office hours every Friday I do try my best to answer quick questions and tech support questions as soon as possible.

If you send me a quick e-mail "I need Unit One: Chapter One" or "I need the Unit One Quiz" I can easily send that to you if you have any trouble with the e-books that are not yet reformatted.

Blessings & Health,
Karima